Essential Management Skills (1 Day)

‍Course Code: MANINTRO

Duration: 1 Day

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COURSE AIMS:

Building a foundation for excellence in management.

As someone new to management, you may have an idea of the kind of manager you would like to be. Perhaps you would like to model yourself on a manager you have had, who has mentored and inspired you. You too can become an influential manager, one who commands respect and co-operation, once you understand the dynamics involved in managing people.

COURSE PRE-REQUISITES:

This programme is for you if you are new to a management role and want to learn the tools and techniques that will give you a firm foundation upon which to build your career in management.

COURSE OBJECTIVES:

On completion of this course delegates will be able to:

• Understand the dynamics of managing people
• Appreciate the managers role and responsibilities
• Acquire the confidence to implement new practices
• Have an essential toolkit for managing performance

COURSE CONTENT:

Introduction and Objectives

Being Todays Manager

• Define the role of the manager
• Characteristics of an effective manager

Developing Your Management Style

• Using your personal style to maximise results
• Personal strengths and blind spots    
• Self-assessment

Feedback

• Techniques for giving positive and motivational feedback
• Golden rules for receiving feedback

Understanding conflict

• Conflict resolution strategies

Delegation

• What delegation is and how to use the process effectively
• Setting SMART objectives
• Developing and 'stretching' people
• Supporting and monitoring results

Managing People and Performance

• Strategies for managing difficult people and situations
• The performance management process

Action planning

Review of Programme

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