Handling Difficult Conversations and Managing Change - For Managers (Half Day)

Professional & Personal Development

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Course Code: MANCHAN

Duration: Half Day

COURSE AIMS:

Change, by its very nature, can be unsettling. Whilst people are worrying about change, they are less productive and may even be feeling disenfranchised or hostile. However, change is one of the few things we can rely on happening! The good news is that change can be communicated as a positive experience. When its dynamics are understood, conversations can be managed in a way that enables people to cope effectively. Handling difficult conversations and delivering difficult messages are critical to the success of your change initiatives.

COURSE PRE-REQUISITES:

This programme is for you if you want to be able deliver difficult messages in an effective and empathetic way in order to support people effectively during changing and challenging times.

COURSE AIMS:

COURSE OBJECTIVES:

On completion of this course delegates will be able to:

COURSE CONTENT:

Introduction and Objectives

How change affects organisations and people

Change and the Team

Having difficult conversations

Essential skills and behaviours when having a difficult conversation

Survivor Syndrome

Practical exercise using own examples

Action planning

Review of Programme

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Pricing

Dedicated Courses

Virtual - £845 for up to 8 delegates

Onsite - £975 for up to 10 delegates

Public Schedule Courses - N/A

Notes

Onsite prices are for courses in London. For other locations, trainer expenses will apply.

All prices displayed are exclusive of VAT.

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