Handling Difficult Conversations & Resolving Conflict (Half Day)

Professional & Personal Development

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Course Code: COPING

Duration: Half Day

COURSE AIMS:

How to produce positive outcomes from challenging situations, and how to manage difficult conversations.

This programme gives greater insight into human behaviour, identifying why some people are difficult and how to have the conversations with these different types of people.

COURSE PRE-REQUISITES:

This programme is for you if you need to understand, manage or deal with challenging people, especially if you are in the position of needing to have difficult conversations.

COURSE OBJECTIVES:

On completion of this course delegates will be able to:

COURSE CONTENT:

Introduction and Objectives

Types of Behaviour

Essential Skills for dealing with difficult conversations

Managing your own defence mechanisms

Practical Exercises

Action planning

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Pricing

Dedicated Courses

Virtual - £845 for up to 8 delegates

Onsite - £975 for up to 10 delegates

Public Schedule Courses - N/A

Notes

Onsite prices are for courses in London. For other locations, trainer expenses will apply.

All prices displayed are exclusive of VAT.

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