Course Code: COPING
Duration: Half Day
How to produce positive outcomes from difficult situations.
This programme gives greater insight into human behaviour, identifying why some people are difficult and how to deal with different types of people problems.
This programme is for you if you need to understand, manage or prevent the potential development of situations involving aggression and conflict, or deal with difficult people.
On completion of this course delegates will be able to:
Introduction and Objectives
Types of Behaviour
Identifying Aggressive Types
Essential Skills for Coping with Conflict
A step By Step Approach
Taking Responsibility for Difficult People
Review of Programme
Virtual - £845 for up to 8 delegates
Onsite - £975 for up to 10 delegates
Public Schedule Courses - N/A
Onsite prices are for courses in London. For other locations, trainer expenses will apply.
All prices displayed are exclusive of VAT.
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