Handling Difficult Situations (Half Day)

Professional & Personal Development

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Course Code: COPING

Duration: Half Day

COURSE AIMS:

How to produce positive outcomes from difficult situations.

This programme gives greater insight into human behaviour, identifying why some people are difficult and how to deal with different types of people problems.

COURSE PRE-REQUISITES:

This programme is for you if you need to understand, manage or prevent the potential development of situations involving aggression and conflict, or deal with difficult people.

COURSE OBJECTIVES:

On completion of this course delegates will be able to:

COURSE CONTENT:

Introduction and Objectives

Types of Behaviour

Identifying Aggressive Types

Communicating

Essential Skills for Coping with Conflict

A step By Step Approach

Taking Responsibility for Difficult People

Action Planning

Review of Programme

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Pricing

Dedicated Courses

Virtual - £845 for up to 8 delegates

Onsite - £975 for up to 10 delegates

Public Schedule Courses - N/A

Notes

Onsite prices are for courses in London. For other locations, trainer expenses will apply.

All prices displayed are exclusive of VAT.

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