MB-260T00: Microsoft Customer Data Platform Specialty

Microsoft Technical

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Course Length: 4 Days

Delivered: Virtually


Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This specialty course starts with creating a unified profile and then working with customer data.


Before attending this course, students must have:

This course helps you prepare for the MB-260 exam, which must be passed to earn the Microsoft Certified: Customer Data Platform Specialty certification.


Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.


After completing this course, you will be able to:


1 - Module 1: Get started with Dynamics 365 Customer Insights

2 - Module 2: Ingest data into Dynamics 365 Customer Insights

3 - Module 3: Create a unified customer profile in Dynamics 365 Customer Insights

4 - Module 4: Work with Dynamics 365 Customer Insights

5 - Module 5: Enrich data and predictions with Audience insights

6 - Module 6: Manage external connections with Customer Data Platform

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