MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant

Microsoft Technical

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Course Length: 4 Days

Delivered: Virtually


Dynamics 365 Commerce functional consultants set up and use the application functionality in Dynamics 365 Commerce, and provide support for the application. The functional consultant typically has a strong understanding of unified commerce business operations, and experience configuring, deploying, maintaining, and using Microsoft Dynamics 365 Commerce. This four-day course covers the essentials for the role.


Before attending this course, students must have:


The audience for this course is either: a Dynamics 365 consultant who wants to learn Commerce, or a retail analyst with core Dynamics 365 experience who wants to apply their skills to the Dynamics product family.


After completing this course, students will be able to:


1 - Module 1: Get started with Dynamics 365 Commerce

2 - Module 2: Configure Commerce Headquarters

3 - Module 3: Products and Merchandising

4 - Module 4: Retail Pricing

5 - Module 5: Loyalty and customer experience

6 - Module 6: Point of sale

7 - Module 7: Configure and work with call centers in Dynamics 365 Commerce

8 - Module 8: Work with E-Commerce in Dynamics 365 Commerce

9 - Module 9: Manage order fulfillment and inventory in Dynamics 365 Commerce

10 - Module 10: Work with Dynamics 365 Fraud Protection

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