Positive Personal Impact (Half Day)

‍Course Code: IMAGE

Duration: Half Day

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COURSE AIMS:

Make a positive impact!

First impressions count. Build your confidence so that you are seen in a positive way and make a real difference to your relationships with both colleagues and customers.

COURSE PRE-REQUISITES:

This is an abridged version of our full day programme.  It provides the opportunity for self-reflection to discover your own personal style and learn how to use communication techniques and body language that will help you to realise your true potential.

COURSE OBJECTIVES:

On completion of this course delegates will be able to:

• Understand the importance of portraying the correct image
• Recognise what is holding them back
• Develop a positive and confidence style
• Understand how to adapt their style to have better relationships with others

PRE-COURSE WORK:

Essential - All delegates will be required to complete a workbook before attending the workshop.

COURSE CONTENT:

Introduction and Objectives

• Reflecting on yourself image
• Reflecting on your personal style

First Impressions Count

• Improve first and lasting impressions with a positive self-image
• Using effective body language
• Using positive verbal skills
• Projecting the image, you want
• Powerful communications skills

Communicating Your Message Effectively

• Know your communication style and how to adapt this
• Getting your message across with confidence
• Displaying empathy    
• Effective questioning and active listening skills

Assertiveness

• Know what assertiveness is
• Gain confidence when dealing with people at all levels
• How to communicate assertively

Action Planning

Review of Programme

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