Course Code: IMAGE
Duration: 1 Day
COURSE AIMS:
Make a powerful impact!
First impressions count. Get yourself noticed in a positive way and make a real difference to your relationships with both colleagues and customers.
COURSE PRE-REQUISITES
This programme is for you if you want to find your own personal power, deal effectively with conflict and project a stronger image. You will discover your own personal style and learn how to use communication techniques and body language that will help you to realise your true potential.
COURSE OBJECTIVES:
On completion of this course delegates will be able to:
- Reassess your self-confidence and self-esteem
- Understand the importance of portraying the correct image
- Understand how to improve relationships with others
- Develop a positive, confident style
- Develop assertive behaviour
- Understand the importance of attitude and motivation
COURSE CONTENT:
Introduction and Objectives
- Build self-confidence and self-esteem
- Reflecting on yourself image and projection
- Understanding the significance of inter-personal skills
- Assessing your style and image
First Impressions Count
- Improve first and lasting impressions with a positive self-image
- Using effective body language
- Using positive verbal skills
- Projecting confidence
- Powerful communications skills
- Effective questioning and active listening skills
Communicating Your Message Effectively
- Assertive communication
- Making your point
- Displaying empathy
- Projecting a powerful image
- Understanding how you project yourself
- Discover your true potential
Projecting a Powerful Image
- Understanding how you project yourself
- Discover your true potential
Analysis of Your Behaviour
- Behaviour - getting it in perspective
- The importance of integrity and congruence
Assertiveness
- Gaining confidence when dealing with people at all levels
- How to communicate assertively
- Dealing with criticism
Motivational Skills
- Self-motivation, setting goals for success
- Seek to motivate from the inside out
- Persuading and influencing while maintaining motivation
Action planning
Review of Programme
