Sales for Non Sales People (Half Day)

Professional & Personal Development

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Course Code: TBC

Duration: Half Day

COURSE AIMS:

This workshop has been designed to help people from a Customer Service or non-sales background to become more commercial in engaging clients, learning how to retain them as well as demonstrate a 'hunger' to do business. The event is highly interactive, memorable and fun. All we ask is that participants bring with them an open mind and enjoy yourself.

COURSE PRE-REQUISITES:

This programme is for you if you want to dramatically improve your engagement and relationships with your clients and customers. We will be looking to build upon existing customer service and call handling skills to deliver a 'world class' customer experience. Working collaboratively with clients and customers we will help participants build rapport quickly with customers, organise themselves effectively and deal with customer expectations positively.

COURSE OBJECTIVES:

On completion of this course participants will be able to:

COURSE CONTENT:

Welcome, Introduction, Objectives and Expectations

How we communicate and influence the customer

Building engagement and rapport

Finding out what the client really needs

Taking Responsibility

Providing a winning exit and exceeding expectations

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Pricing

Dedicated Courses

Virtual - £845 for up to 8 delegates

Onsite - £975 for up to 10 delegates

Public Schedule Courses - N/A

Notes

Onsite prices are for courses in London. For other locations, trainer expenses will apply.

All prices displayed are exclusive of VAT.

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