Course Code: TBC
Duration: Half Day
This workshop has been designed to help people from a Customer Service or non-sales background to become more commercial in engaging clients, learning how to retain them as well as demonstrate a 'hunger' to do business. The event is highly interactive, memorable and fun. All we ask is that participants bring with them an open mind and enjoy yourself.
This programme is for you if you want to dramatically improve your engagement and relationships with your clients and customers. We will be looking to build upon existing customer service and call handling skills to deliver a 'world class' customer experience. Working collaboratively with clients and customers we will help participants build rapport quickly with customers, organise themselves effectively and deal with customer expectations positively.
On completion of this course participants will be able to:
Welcome, Introduction, Objectives and Expectations
How we communicate and influence the customer
Building engagement and rapport
Finding out what the client really needs
Providing a winning exit and exceeding expectations
Virtual - £845 for up to 8 delegates
Onsite - £975 for up to 10 delegates
Public Schedule Courses - N/A
Onsite prices are for courses in London. For other locations, trainer expenses will apply.
All prices displayed are exclusive of VAT.
Leave us your email address and phone number and one of our team will be in touch to find out a bit more about you and discuss next steps.