Sales Using Technology and The Telephone (1 Day)

‍Course Code: SALETECH

Duration: 1 Day

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COURSE AIMS:

This programme enables you to make the most of technology and best manage sales conversations over the phone.

COURSE PRE-REQUISITES

This programme is aimed at salespeople who have responsibility for telephone sales and/or business development.

COURSE OBJECTIVES:

On completion of this course delegates will be able to:

• Make best use of current technology to develop sales opportunities
• Make the most of the telephone as a sales tool
• Make the right contacts
• Use a framework for customer calls
• Use questions to understand customer needs
• Listen effectively

COURSE CONTENT:

Introduction and Objectives

Technology

• Twitter/LinkedIn
• CRM systems
• Mobile applications
• Search engines
• PowerPoint

Building Rapport

• Ways to build trust
• Warm up your sales approach
• Ways to make a positive first impression
• Questioning and listening

Managing the conversation

• Learn how to create interest
• Ways to handle objections
• Learn to close the sale
• Call backs and leaving messages

Structuring the conversation

• Getting the right contact information
• Strategies to speak to the decision maker
• Asking the right questions
• Create a script to maximise

Action planning

Review of Programme

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