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Operations/Departmental Manager

An operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy.

They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.

Course Level

Level 5

Total Funding


5% Contribution
(Fees are plus VAT)



30 months plus EPA (Approx. 4 months)

Syllabus Calendar
Awarding Body
Professional Body
Optional or included






Your Commitments

Off the job training - around 6 hours per week

What is off the job training?

Delivery Model

Learning with a coach via

Microsoft Teams / Zoom

End Point Assessment

  • Knowledge test
  • Portfolio & Interview
  • Project & Presentation

“Jackie is around halfway through the Level 5 Operational & Developmental Management Apprenticeship, and her progression is very good. She’s always professional, keen to learn and very well prepared for the webinars. Jackie contributes with fellow learners excellently on all discussions. She’s a great Apprentice with a passion for self-improvement and to learn.”

Dawn McDonald- General Manager of Lowes says, “Jackie’s mentors are efficient, organised and tailor their training to meet Jackie’s needs.”


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