An operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy.
They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.
Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.
30 months plus EPA (Approx. 4 months)
Off the job training - around 6 hours per week
Learning with a coach via
Microsoft Teams / Zoom
“Jackie is around halfway through the Level 5 Operational & Developmental Management Apprenticeship, and her progression is very good. She’s always professional, keen to learn and very well prepared for the webinars. Jackie contributes with fellow learners excellently on all discussions. She’s a great Apprentice with a passion for self-improvement and to learn.”
Dawn McDonald- General Manager of Lowes says, “Jackie’s mentors are efficient, organised and tailor their training to meet Jackie’s needs.”
We're ready to answer your questions about upskilling your workforce, boosting your junior talent or putting together bespoke training plans.