The primary role of an Information Communications Technician is to provide IT service delivery to various internal and/or external customers in lines with SLAs, regulatory, legal and professional standards including IT support and training. The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services. This occupation supports clients/customers with their systems and achieve this through installing, configuring, monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.

Typical Job Titles:

1st & 2nd line Support Technician; Cloud Technician; Communications Technician; Cyber/security support; Data centre Support Technician; Helpdesk Support; Network/ IT Field Technician; IT support Analyst/Officer; Maintenance support Technician; Network Support; Office IT Technician; Telecommunications Technician

Delivery model

The delivery of the programme will be through a blend of online learning, video tutorials, virtual classrooms, 1-1 coaching and practical learning opportunities. All learning will be supported by dedicated Learning Coaches.

When you have completed all of the agreed learning you will be invited to attend a gateway meeting to discuss readiness for end point assessment (EPA). If no further learning is identified, you will progress to EPA. You will be assessed against the requirements of the standard and awarded a final, overall grade for your apprenticeship.

Your commitments

If you do not currently hold English and maths qualifications at level 2, you will undertake Functional Skills at Level 2 as part of your apprenticeship programme.

You are entitled to 20% of your working hours away from your job to complete work towards your apprenticeship programme. Your Learning Coach will support you and your employer to measure and record this across the whole of your apprenticeship.

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