LEVEL 2 CERTIFICATE IN PRINCIPLES OF CUSTOMER SERVICE
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not the price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
• This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles
• Learn to deliver excellent customer service and gain an increased awareness of understanding and meeting customers’ needs
• Understand legal and ethical requirements relating to customer service and maintaining customer service information
• Learners will understand the relationship between good customer service and customer loyalty, and how this affects the organisation in terms of reputation and image