Handling Difficult Conversations

Course Code: COPING
Duration: ½ Day

This programme gives greater insight into human behaviour, identifying why some people are difficult and how to have conversations with these different types of people.

COURSE OBJECTIVES

On completion of this course delegates will be able to:
• Recognise the characteristics of difficult people
• Understand how to manage conflict better and gain a deeper appreciation of own style
• Demonstrate the essential skills and behaviours needed to deal with difficult situations and people
• Learn techniques to identify and change behaviour – both your own and others
• Learn how to communicate in difficult situations
• Learn effective techniques to plan and prepare the conversation

APPLY HERE