Writing Effective Letters And Emails

Course Code: EFFEMAIL
Duration: 1 Day

This programme is for you if you want to be able to explain your ideas and concepts and communicate clearly using letters and emails as your medium. Most working documents are read because the reader must read them: your task as the writer, therefore, is to make reading – and understanding – as easy as possible.


On completion of this course delegates will be able to:
• Choose when to send an email and when to use other forms of communication
• Understand how to use different kinds of documents
• Plan emails, letters and short reports efficiently and effectively
• Address the reader’s needs and expectations more effectively
• Use punctuation, sentences and paragraphs correctly
• Create a written style that is interesting and easy to understand
• Email greetings, signatures and email policies