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Most of us are still working remotely and we may not have seen our closest colleagues, let alone those in other departments, for many months. Managing remote teams can be difficult but it’s also important to consider employee development and the wellbeing of employees who may be missing their regular routine and the social side of work. There are many

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Understanding the customer’s journey with your business has become more important than ever before. Customers have more choice than ever when it comes to making purchases and choosing services so businesses have to actively look for ways to improve the experience they create for each and everyone. Customer success has been a KPI for many businesses looking to measure the

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While Brexit has shown to impact the economy in a less than positive way for many sectors, others have seen an upsurge in their business or a period of extreme busy activity to it. Some EU retailers are holding more stock in the UK to avoid issues with supply in the coming months and there are other companies seeing the

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The nature of apprenticeships is still misunderstood by many, even in business. The common misconception that they are a training programme simply for school leavers or under 18s is still prevalent in many businesses and this could be to the detriment of your business. Apprenticeships are for anyone aged over 16 and they are fast becoming a popular and effective

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Opting for online learning is something more people are happy to consider. The current climate is a key reason it online learning has become so necessary but even before the Coronavirus pandemic, many people opted to learn online and improve their skillset remotely and from behind their chosen computer or device screen. Below we’re looking at why online courses have

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Virtual reality (VR) is no longer a far-off pipe dream we can barely imagine becoming the norm. Once it was something, we were amazed by in high-flying advertising campaigns but now, many of us have VR headsets at home. The cost of VR has decreased rapidly and is set to continue to do so, making it more appealing as a

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Becoming a team leader is the natural first step towards management for an entry-level employee. Team leader roles are common in customer service, retail and hospitality. They give the employee a chance to practice, develop and use their leadership skills on a daily basis. Team leaders often play a key role in the training and management of entry-level employees and

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More and more training providers are moving to offer live online training as regular face-to-face sessions aren’t possible. Getting used to a live video training environment can be difficult for first timers, even those who are confident and proud public speakers. However, live interaction during training sessions allows for properly guided tuition and attendees often feel more engaged and involved

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Apprenticeships are usually seen as a route for school leavers looking to find a way into the world of work without further class-based education. They actually have many more functions and for employers, they can be a valuable way of retraining and developing existing employees. You can use apprenticeship training in a range of ways including: To fill skill gaps

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There is no question that teachers and educators are on the frontline of the Coronavirus pandemic. As they head to school each day they are at risk and many schools are operating with less trained staff with more to do, as they balance home learning and classroom learning timetables. The abrupt shift to distance learning has changed what we need

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